Terms & Conditions
These Terms & Conditions apply to orders placed with Amoré Handmade Stationery. As our wedding stationery is personalised and made to order, please read the information below carefully before placing your order.
By placing an order or paying a booking retainer, you confirm that you have read and accepted these terms.
1. Orders & Payment
House & Signature Collections
House and Signature stationery can be ordered directly through our website. Full payment is required when placing your order.
Bespoke Collection
A €150 non-refundable booking retainer is required to secure your place in our Bespoke diary and begin the design process.
The €150 retainer is deducted from your final stationery balance and is not an additional charge.
The remaining balance must be paid before printing or production begins.
2. Minimum Order
Our minimum order for wedding invitations is 50 invitations, unless otherwise stated on the individual product listing.
We recommend ordering a small number of additional invitations for last-minute guests and keepsakes.
Reprints are subject to availability and may have a separate minimum quantity and higher cost per piece due to the additional production setup required.
3. Personalisation & Customisation
The level of customisation available depends on the collection selected.
House Collection
Your names, wedding details and wording are personalised. The original design, shape, layout and materials remain as shown unless an option is specifically offered within the product listing.
Signature Collection
Your wording is fully personalised and selected colours, materials or finishes may be customised using the options available for that particular design. The original design, shape and overall layout remain unchanged.
Bespoke Collection
Bespoke stationery is designed specifically for your wedding based on the scope agreed in your quotation.
Requests outside the options included with your chosen product may incur an additional charge.
4. Providing Your Information
It is your responsibility to provide all wording, guest lists, ceremony content and other information required to complete your order.
Please supply information in the format requested and ensure that it is complete and final.
Late or incomplete information may delay your proofs, production and delivery.
Where information is not supplied within the agreed timeframe, we cannot guarantee the original production or delivery schedule.
5. Proofs & Amendments
Digital proofs are supplied before personalised stationery enters production.
Unless otherwise stated, your order includes up to three rounds of proof amendments.
Additional proof rounds are charged at €15 per round.
Amendments cover your wording and the personalisation or selectable options included with your chosen design. They do not include changing an established House or Signature design into a new design.
6. Proof Approval
Please check your final proofs very carefully before approving them.
This includes:
- Names and spelling
- Dates and times
- Venues and addresses
- Telephone numbers and email addresses
- Guest names
- RSVP information
- Ceremony wording
- Punctuation and all other supplied text
Amoré Handmade Stationery does not provide a professional proofreading service.
We reproduce the information supplied by you and cannot accept responsibility for errors that were present in an approved proof.
Once final approval has been received, your stationery may enter production immediately.
7. Changes After Approval
Changes requested after final proof approval cannot always be accommodated.
Where changes are possible, additional design, proofing, production or reprinting charges may apply.
If printing or production has already begun, affected items may need to be produced again at the customer's expense.
Please contact us immediately if you notice an error after approval.
8. Production Times
Production begins only when:
- All required wording and information have been received
- Final proofs have been approved
- Any outstanding balance has been paid
Typical production times following final approval are approximately:
House Collection: 2–3 weeks
Signature Collection: 2–4 weeks
Bespoke Collection: 4–6 weeks
Individual products may have different production times, which will be stated on the relevant listing or confirmed with you.
During particularly busy periods, including summer and Christmas, production may take slightly longer.
Any agreed alternative production schedule will be confirmed with you.
9. Rush Orders
Rush production may occasionally be available depending on our workload and the stationery required.
Please contact us before placing an order if you require stationery sooner than our standard production timeframe.
Rush orders may incur an additional charge.
We cannot guarantee that an urgent order can be accommodated.
10. Handmade Finishes & Materials
Our stationery is individually printed and/or hand-finished rather than mass-produced.
Small variations may therefore occur between individual pieces, particularly with handmade elements such as:
- Deckled or torn edges
- Gold leaf and metallic finishes
- Wax seals
- Ribbon and chiffon
- Vellum
- Handmade assembly and alignment
These small variations are a natural characteristic of handmade stationery and are not considered faults.
Materials may also vary slightly between manufacturing batches.
11. Colour
Colours displayed on phones, tablets and computer screens can differ from printed colours.
Lighting, screen settings, paper type and material batches may also affect how a colour appears.
For this reason, exact colour matching between a digital proof and a finished printed item cannot be guaranteed.
Where colour is particularly important, we recommend ordering a sample where available.
12. Samples
Samples allow you to view the quality, materials and finish of our stationery before placing a full order.
Unless specifically stated otherwise, samples are supplied as examples and are not personalised.
As many products are handmade, your finished stationery may show small natural variations from the sample supplied.
Sample purchases are separate from subsequent stationery orders unless otherwise stated.
13. Cancellations
Because personalised stationery is made specifically for each customer, cancellation rights may be limited once personalisation, design or production work has begun.
The €150 Bespoke booking retainer is non-refundable once paid.
For House and Signature orders, please contact us as soon as possible if you need to cancel. Whether an order can be cancelled and what amount, if any, can be refunded will depend on the stage the order has reached and any personalised work already completed.
This does not affect your statutory consumer rights.
14. Returns, Faults & Problems With Your Order
Personalised or made-to-order stationery generally cannot be returned simply because you change your mind.
However, this does not affect your statutory rights if goods are faulty, damaged, incorrect or otherwise not as agreed.
If there is a problem with your order, please contact us as soon as reasonably possible after delivery and include photographs where appropriate so that we can investigate.
Where we have made an error, we will work with you to provide an appropriate remedy.
15. Delivery
Orders are carefully packaged before dispatch.
Available delivery methods and charges are shown at checkout or confirmed as part of your quotation.
Delivery estimates begin after your stationery has been completed and dispatched and are separate from our production times.
Tracking information will be supplied where applicable.
Please ensure that the delivery address supplied with your order is complete and correct.
16. Delivery Delays
Once an order has been dispatched, delivery times are controlled by the postal or courier service.
We cannot guarantee a specific delivery date unless this has been expressly agreed.
If your parcel appears to be delayed or lost, please contact us and we will assist with the relevant carrier enquiry or claim where applicable.
We recommend allowing additional time for stationery required for a fixed wedding deadline.
17. International Orders
Customers outside Ireland are responsible for any customs duties, import taxes or other charges imposed by their destination country where applicable.
Customs processing may also cause additional delivery delays outside our control.
18. Intellectual Property
All original Amoré artwork, illustrations, layouts, concepts and stationery designs remain the intellectual property of Amoré Handmade Stationery.
Purchasing stationery does not transfer ownership of the underlying design or artwork.
Our designs may not be copied, reproduced, altered, resold or supplied to another printer or stationery provider without prior written permission.
19. Digital Design Files
Digital or print-ready versions of designs created for our physical stationery are not supplied unless a digital product or file has specifically been purchased.
This includes artwork, editable files and print-ready versions intended for reproduction by another printer or supplier.
20. Bespoke Designs
Bespoke stationery is created specifically for your wedding according to the agreed design brief.
Unless otherwise agreed in writing, the underlying artwork and design remain the intellectual property of Amoré Handmade Stationery.
We reserve the right to photograph completed stationery and use images of our work for our website, portfolio and social media. Personal contact information or private details will not intentionally be displayed.
21. Availability & Substitutions
Occasionally a particular paper, envelope, ribbon, wax colour or other material may become unavailable or be discontinued.
If this affects your order, we will contact you before making a significant substitution and offer the closest suitable alternative where possible.
22. Wedding Dates & Customer Deadlines
Please allow sufficient time for proofing, production and delivery when ordering.
If information, guest lists, approvals or payments are supplied later than agreed, your original completion date may no longer be achievable.
We cannot delay other confirmed customer orders to accommodate information or approvals submitted significantly later than scheduled.
23. Privacy
Information supplied when placing an order is used to process and fulfil your stationery order and communicate with you about your purchase.
Guest lists and other personal information supplied for printing are used solely for completing your order and should only contain information necessary for that purpose.
Further information about how personal information is handled can be found in our Privacy Policy.
24. Contact
If you have a question about your order, production timeframe or these Terms & Conditions, please contact Amoré Handmade Stationery before ordering.
We are happy to clarify anything you are unsure about.
Agreement
By placing an order, approving your final proofs or paying a Bespoke booking retainer, you confirm your acceptance of the applicable Terms & Conditions.