Terms & Conditions
1. Booking & Payment
For custom stationery orders, a €100 non-refundable deposit is required to secure your booking and begin the design process. The remaining balance is due upon final proof approval, before printing and dispatch.
For semi-finished stationery ordered through our online shop, full payment is required at the time of purchase. These items are sold as described.
2. Cancellations
Bespoke orders may be cancelled within 12 hours of payment. After this period, the deposit becomes non-refundable. Web orders for semi-finished items cannot be cancelled once processed.
3. Proofing & Approval
All orders will receive digital proofs for approval. It is your responsibility to thoroughly check all details (spelling, names, dates, layout). Once approved, no changes can be made, and Amoré Handmade Stationery is not liable for errors after production.
4. Production Timelines
Standard production takes approximately 2–3 weeks after final proof approval. An Express Service is available for an additional €50, with availability confirmed at the time of booking.
5. Shipping & Delivery
Orders are shipped via An Post Registered. While we package every order with care, we are not responsible for delays, damages, or losses once items are in transit. International orders may be subject to customs charges, which are the responsibility of the customer.
6. Customisation
All orders can be tailored with your wording, fonts, and colours. Requests for bespoke artwork or upgrades, may incur additional costs, which will be quoted clearly in advance.
7. Refunds & Returns
Due to the personalised nature of our products, all sales are final. We do not accept returns or offer refunds. If there is an issue with your order, please notify us within 24 hours of delivery so we can assist where possible.
8. Intellectual Property
All designs, artwork, and layouts remain the property of [Your Business Name] and may not be copied, reproduced, or reused without written consent.
9. Client Responsibilities
It is the client’s responsibility to provide complete and accurate information in a timely manner. Delays in communication or content may impact production and delivery dates. It is the client's responsibility to provide all necessary details, files, and content (such as guest names, ceremony booklet template, event details, etc.) in a timely manner. We require the full information to proceed with your order. If not received in time, order processing will be delayed and may not be delivered to you on time. We hold no responsibly for this so ensure you submit all details/templates on time.
10. Colour & Materials Disclaimer
Please note that colours may appear differently on screen due to variations in monitor resolution, device settings, and lighting conditions. To ensure you are happy with the look and feel of your stationery, we strongly recommend ordering a sample before placing a full order. We cannot accept responsibility for minor colour variations between digital proofs and printed products.